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LibGuides Workshop - ACLCP - April 15, 2011
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LibGuides Workshop - ACLCP - April 15, 2011: LibAnswers
Created for the LibGuides Workshop at Ship on April 15, 2011 sponsored by ACLCP.
Organizing with LibGuides
Doug - Types of LibGuides
Ask Us Anything
Common Questions: Answered
What Springshare products do we have at Ship? What LA is. What LA can do. What we are using LA for at Ship.
What Springshare products do we have at Ship?
LibGuides Add-on Module
LibGuide XML export option
Reference Analytics Module
What LibAnswers is
Dynamically Searchable Knowldegebase
Reference Question Analytics Tracking
Interface for easy entry of answers to reference questions
Modular - choose the products you want
What LibAnswers can do
Reduce face-time for common recurring questions
Track question statistics asked & answered via LibAnswers
Track statistics about aything not asked via LibAnswers, too
(you can define a dozen statistics fields you might want to use)
Inform staffing decisions
Inform service decisions
Inform LibGuides topics creation
What we are using LibAnswers for at Ship
Instant Answers (LibAnswers widget)
SMS & Email reference question answers (LibAnswers interface)
Reference Question email webform (LibAnswers Question Form)
Scheduling Research Consultations (LibAnswers Question Form)
Reference Question tracking (Analytics module)
Answering a question
Via Email vs. SMS
Recording a non-LibAnswers transaction
Reports and statistics
Admin module? (if more than a few are interested)
Questions? Comments? Smart Remarks?
Ask 'em at anytime they seem relevant (or I'll take 'em at the end)
Helpful LibGuides, LibAnswers, and Springshare Links
Ship Library: Ask Us Anything
Fully Ship-Skinned LibAnswers main interface.
Connect with the Libguides and LibAnswers Community.
If you're a SysAdmin, Librarian, or other user of LibGuides and/or LibAnswers, this is the place to ask your questions.
Best of LibGuides
Great place to steal ideas or get inspired. People do amazing things with LibGuides.
See what new LibGuides are being published. See which libraries are new (or not so new) to LibGuides. Inspiration!
See what questions have being answered recently. See what libraries are new (or not so new) to LibAnswers.
For questions concerning CampusGuides and LibGuides.
For questions concerning LibAnswers .
On the off chance you need help doing something or want to suggest improvements.
Doug - Types of LibGuides
Sep 20, 2016 2:09 PM
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