LibGuides Workshop - ACLCP - April 15, 2011: LibAnswers

Ask Us Anything

LibAnswers

What Springshare products do we have at Ship? What LA is. What LA can do. What we are using LA for at Ship.

• What Springshare products do we have at Ship?
  • LibGuides
  • LibGuides Add-on Module
    
    • Image Manager
    • LibGuide XML export option
  • LibAnswers
  • SMS Module
  • Reference Analytics Module
• What LibAnswers is
  • Dynamically Searchable Knowldegebase
  • Reference Question Analytics Tracking
  • Interface for easy entry of answers to reference questions
  • Modular - choose the products you want
• What LibAnswers can do
  • Reduce face-time for common recurring questions
  • Track question statistics asked & answered via LibAnswers
  • Track statistics about aything not asked via LibAnswers, too
    (you can define a dozen statistics fields you might want to use)
  • Inform staffing decisions
  • Inform service decisions
  • Inform LibGuides topics creation
• What we are using LibAnswers for at Ship
  • Instant Answers (LibAnswers widget)
  • SMS & Email reference question answers (LibAnswers interface)
  • Reference Question email webform (LibAnswers Question Form)
  • Scheduling Research Consultations (LibAnswers Question Form)
  • Reference Question tracking (Analytics module)
• Demo
  • Answering a question
    • Via Email vs. SMS
    • Analytics
  • Recording a non-LibAnswers transaction
  • Reports and statistics
  • Admin module? (if more than a few are interested)
• Questions? Comments? Smart Remarks?
  
  • Ask 'em at anytime they seem relevant (or I'll take 'em at the end)

Helpful LibGuides, LibAnswers, and Springshare Links